Warranty & Guarantees

Appointment, Booking and Deposit Policy

Our time is valuable, and so is yours. We strive to do our absolute best work on every vehicle we see, so you drive away completely satisfied. This means we must dedicate a specific amount of time in order to complete the job to our standards and have it ready on time for you, as well as make sure we are able to service the next client and keep our business running smoothly. If you are late beyond a reasonably acceptable time to your scheduled drop off, pick up, or vehicle consultation without given notice, you will be subject to an additional charge. We require at least 1 hour's notice to cancel or reschedule any vehicle consultation/ inspection, or this fee may be applied to your next bill. Missed appointments will be charged a fee on your next booking should you not show up to your scheduled appointment without given notice.

Deposits for scheduled services must be paid in full within 48 hours of booking before any official booking date is set. After this time, if no payment has been received, the client will forfeit the right to their reservation of the selected date(s) and may have to reschedule. Deposits are non-refundable should you cancel without re-booking but will be carried forward if an appointment is booked within 6 months. 

By accepting our services, you agree to these conditions.

Stellar Finish Detailing has a "we're not happy until you're happy policy".

We ensure that we take every step we can to make sure that you leave our shop satisfied. Our business was built on the strength of our reputation and the huge number of referrals we've received over the years. This wouldn't have been possible without our commitment to our customers.

If you have any concerns or are not completely satisfied with your experience for any reason, please allow us the opportunity to make it right. Your satisfaction is 100% guaranteed.

The products we use also come with a manufacturer's warranty and guarantee. The details are below:

CARPRO CQUARTZ Professional

THE CARPRO REAL-WORLD 2-YEAR WARRANTY

We believe in real results and honest protection. CARPRO’s REAL WORLD WARRANTY shows our confidence in our coating products and the skills of our certified detailers. At the same time, all our operations are firmly grounded in science and real world testing, which is why we only promise what can physically be achieved within the quality standards we set for ourselves.

TERMS AND CONDITIONS

WARRANTY COVERS:

– Gloss retention of coating products
– The quality of service of Finest and Professional detailers

WARRANTY DOES NOT COVER:
– Performance failures and damage to the products resulting from misuse, noncompliance with warranty conditions, or exposure of products to extreme situations and conditions it was not designed for.
– Products, which cannot be verified as sold by authorized distributors of CARPRO or services performed by unauthorized detailers

WARRANTY PROCEDURE
– If you believe a product/service is faulty, you should first contact the installer and arrange an inspection
– Upon inspection we will determine if warranty conditions apply; if so:
– Under the CARPRO REAL WORLD WARRANTY, all faulty products and/or services shall be replaced without cost

WARRANTY CONDITIONS
– Coated surfaces cannot be exposed to water for 12-36 hours after application. Any water must be immediately blown or wiped off using a CARPRO drying towel.
– Coated surfaces cannot be chemically cleaned or waxed within 7 days of application
– All insect splatter and bird droppings occurring within 7 days of application should be removed carefully as soon as possible (green or purple bird droppings should be removed immediately!). CARPRO ECHO2 is recommended for this.
– Using automatic car washes is forbidden throughout the duration of this warranty
– Claying is forbidden
– Coated surfaces should be regularly washed with CARPRO products:
– CARPRO Reset – for general washing
– CARPRO IronX – for iron particle removal
– CARPRO Reload – for regenerating the coating’s hydrophobic properties
– CARPRO Merino Wool Wash Mitt – cleaning accessory
– CARPRO DHydrate towel for drying
Failure to maintain your coating and dust/particle buildup may cause the coating to loose its properties and performance over time.

CARPRO CQUARTZ Finest Reserve

THE CARPRO REAL-WORLD 3-YEAR WARRANTY

We believe in real results and honest protection. CARPRO’s REAL WORLD WARRANTY shows our confidence in our coating products and the skills of our certified detailers. At the same time, all our operations are firmly grounded in science and real-world testing, which is why we only promise what can physically be achieved within the quality standards we set for ourselves.

TERMS AND CONDITIONS

WARRANTY COVERS:
– Gloss retention of coating products
– The quality of service of Finest and Professional detailers

WARRANTY DOES NOT COVER:
– Performance failures and damage to the products resulting from misuse, noncompliance with warranty conditions, or exposure of products to extreme situations and conditions it was not designed for.
– Products, which cannot be verified as sold by authorized distributors of CARPRO or services performed by unauthorized detailers

WARRANTY PROCEDURE
– If you believe a product/service is faulty, you should first contact the installer and arrange an inspection
– Upon inspection we will determine if warranty conditions apply; if so:
– Under the CARPRO REAL WORLD WARRANTY, all faulty products and/or services shall be replaced without cost

WARRANTY CONDITIONS
– Coated surfaces cannot be exposed to water for 12-36 hours after application. Any water must be immediately blown or wiped off using a CARPRO drying towel.
– Coated surfaces cannot be chemically cleaned or waxed within 7 days of application
– All insect splatter and bird droppings occurring within 7 days of application should be removed carefully as soon as possible (green or purple bird droppings should be removed immediately!). CARPRO ECHO2 is recommended for this.
– Using automatic car washes is forbidden throughout the duration of this warranty
– Claying is forbidden
– Coated surfaces should be regularly washed with CARPRO products:
– CARPRO Reset – for general washing
– CARPRO IronX – for iron particle removal
– CARPRO Reload – for regenerating the coating’s hydrophobic properties
– CARPRO Merino Wool Wash Mitt – cleaning accessory
– CARPRO DHydrate towel for drying
Failure to maintain your coating and dust/particle buildup may cause the coating to loose its properties and performance over time.

If you have any questions or concerns about our warranty policy, please fee free to contact us!